Office: (905) 455-1313 | Mobile: (416) 990-2253

FAQ

Questions?

If your question(s) aren’t covered on this page, we invite you to please contact us via email.

Yes, an e-mail message that confirms the order will be forwarded to you.

If you need to adjust your order, please email us at: info@ecake.ca to inquire if your order can be modified or cancelled. Orders for next day delivery cannot be cancelled.

Our courier service cannot be responsible for items that are left unattended.  It would be best prior to making an order to confirm that someone will be available to receive it. In addition, prior to ordering, please make sure the address is correct and there is a local contact number where the recipient can be contacted.

We will be happy to change the delivery address if your order has not been delivered or is not on its way to being delivered. This must be done by e-mail, quoting your Order ID number for your protection.

Many of our cakes do not contain nuts, however, they are not made in a nut-free facility.

If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, simply send us an e-mail quoting your order confirmation number for your protection.

We hope we have been able to answer most of your questions. Thank you for visiting our website.